In an effort to provide more organisations with expert advice and guidance on making improvements to their sites and applications in what remains a challenging economic climate, Box UK has recently released Expert Usability Reviews, previously available as a component of the company’s wider User Experience Consultancy offering.
A powerful time- and cost-effective means of determining if your existing website or app services the needs of your users and complies with best practice principles, Expert Reviews provide insight that can increase conversions and reach, improve customer retention and decrease costs. Box UK has already conducted these reviews for organisations including Friends Provident International, Alex & Alexa, and the Royal Photographic Society and many more.
Consisting of two core elements, an evaluation of heuristic principles or design guidelines and a cognitive walkthrough mimicking user journeys, conducting an Expert Review enables Box UK’s specialist User Experience consultants to assess how well a site or application conforms to usability best practice and meets the expectations and needs of users.
Findings from these activities are detailed in a bespoke usability report along with actionable recommendations for improvement. The Expert Review provides a reference for future development, which can be undertaken by internal teams or Box UK’s web and software developers, helping businesses get the most out of their online investment.
The flexibility offered by an Expert Review makes it the ideal solution for organisations that want to focus on a specific section of a large website or application, or gain a high-level overview of the experience users have with their business online. Clients also have the option to incorporate competitor analysis for enhanced insight, or can even focus the review entirely on a competitor offering to identify opportunities for differentiation.
“A review of your current site from our UX consultants is a fast, cost-effective way to uncover the big issues that could be negatively impacting your users’ experience with your organisation online,” says Chris Bangs, User Experience Consultant. “Box UK’s consultants work with businesses to identify their business goals and determine the most effective approach for each organisation.”
To find out more about Box UK’s Expert Reviews please download our Expert Usability Review factsheet, or contact us to find out more.
Box UK deliver innovative, award-winning digital solutions for enterprise-level organisations across the world. With over 250 years of collective experience, our team of expert web consultants, user experience professionals and software developers believe passionately in the potential of the internet and are committed to using the very best, most dynamic technologies in their work.
Established in 1998, privately owned and profitable every year since inception, Box UK’s client list includes BBC, LAN Airlines, Investec Asset Management, the National Gallery, Chartered Institute for IT, EDF Energy and Severn Trent Plc.