Risk Decisions, the leading global risk management software organisation, is transforming risk user experience through a collaboration with Box UK, the web and software consultancy.
Risk Decisions, the leading global risk management software organisation, is transforming risk user experience through a collaboration with Box UK, the web and software consultancy. Box UK was appointed to help develop an enhanced version of Risk Decisions’ specialist risk management and analysis tool with the specific aim of enhancing speed, simplicity and ease of use to encourage user engagement.
Risk Decisions’ new Predict! 5 was developed in response to changing customer risk management behaviours as, increasingly, risk managers seek to de-centralise the process, open it up across their business and embed risk within core strategy. The updated platform supports usage at all levels of an organisation. Incorporating agile was also a key objective. Box UK saw that despite its existing powerful functionality, Predict! 5 could differentiate itself more through design and a more intuitive, streamlined user journey.
Dylan Thomas, UX Consultant, Box UK explains, “User engagement is critical to an organisation’s success when it comes to risk management. Users need to get to where they’re going as quickly as possible. At the same time, risk is such a complex area. We can’t design this away so finding that easier user journey was critical. Not only does it remove barriers to using the tool but it also reduces training time and actually helps make people’s days easier. Now that’s the key to driving adoption.”
Risk Decision’s customers include major corporates and government organisations such as Hatch, Australian Department of Defence, OHL and BAE Systems. Since launching Predict! 5 in May, Risk Decisions has seen a significant increase in demand for the new version of the product.
Fiona Racher, Risk Decisions’ Global Director, Business Development adds, “Box UK really understood how important it was to build a new customer experience into Predict!, helping us to evolve our platform to meet with changing needs. Responsiveness, flexibility, intuitiveness are all expected within the customer experience and we’re thrilled to be able to deliver this as part of our risk management solution.”
Risk Decisions is a leader in risk management and analysis software globally. Founded in 1985 it creates, develops and supports Predict! the leading global risk management software. Working with SMEs, government and corporate organisations across project, programme, enterprise and bid risk management, Risk Decision’s team specialise in the defence and aerospace, construction and infrastructure, and life sciences sectors. Headquartered in Oxford, UK, Risk Decisions has offices in Australia. Customers include UK Ministry of Defence, Australian Department of Defence, Hatch, OHL, KBR, LLWR and BAE Systems.
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