Auditors find that all quality management processes meet the exceptionally high standards set by the international assessment body.
Box UK has retained its ISO 9001:2008 quality management certification after demonstrating high standards of process planning, application and monitoring to auditors from global assessment body ISO (the International Organization for Standardization), which is responsible for defining industry frameworks that help organisations safeguard business performance and customer satisfaction.
Since becoming ISO 9001:2008-certified in 2011 Box UK has passed three Annual Review audits, and remains committed to the on-going optimisation of its processes in support of core business objectives. The appointment of two trained internal auditors following last year’s assessment saw the consolidation of all quality management activity and helped facilitate the implementation of a number of measures including an online company handbook, improved client feedback procedures and enhancements to the office environment, all of which have strengthened the team’s capabilities and underlined plans for organisational growth.
This positive impact of this programme of continuous improvement was noted by auditor Ceri Morgan, who commented that: “The QMS [Quality Management System] has benefitted from a comprehensive update, which evidenced improvements throughout Box UK’s processes. The general picture is of good and effective control, with well-managed processes observed.”
Following the audit Benno Wasserstein, Managing Director at Box UK, commented:
“Having our quality management system formally recognised as continuing to meet the high standards set by ISO highlights the value we place on structured and validated processes, and the critical role they play in ensuring we’re able to deliver high-performing software products and services to our clients. With a continuous improvement framework in place we’re looking forward to building on the great work that’s already been done, so that our ways of working remain effective as the organisation grows and evolves.”
ISO (the International Organization for Standardization) is the world’s largest developer of voluntary International Standards that give state-of-the-art specifications for products, services and good practice, helping to make industry more efficient and effective. Founded in 1947, ISO has published more than 19,500 International Standards covering almost all aspects of technology and business, from computers and energy to food safety, agriculture and the environment.
Box UK is a team of thought leaders, consultants and application developers engaged in the rapid and precise design and delivery of high-performance software products and services for progressive enterprises worldwide.
Established in 1998, Box UK’s client list includes BBC, LAN Airlines, Investec Asset Management, the National Gallery, Chartered Institute for IT and EDF Energy.