Things we've been reading

What We Learned Designing a Chatbot for Banking

The benefits of using these bots for the user are obvious if done well. Key tasks can be completed more quickly and help is there if they need it. At TBC Bank, for example, we created a series of quick task widgets. Using smart defaults, you can, like Amazon's one-click purchase and K2 Bank, improve efficiency for users. A key ingredient of great user experience.

Is There a Formula for Delight?

Very well written piece by Ben Rowe. He describes 'delight' as the "magic that makes your users fall in love with your product" and rightly says that to achieve this a product must be functional, reliable and usable. He also touches on points from other articles like Don Norman's 3 levels of design in his book, Emotional Design.

Top 3 Airports for User Experience – Where to Enjoy Incredible Design On the Go

With people spending so much time waiting at airports their experience is rightly the focus of airport designers. Their ideas are fantastic and, like online, will result in more repeat visits. These designs are also created for a variety of personas so more people are able to enjoy the experience. Online, it's also important to create research-led personas and optimise their experiences.

Data-Driven Design: Tap into Your Users' Micro-Moments for Better Engagement

Successful products are built on solid user research. This article explains how understanding the user and their micro-moments can take a product to another level. I loved the quote by Cameron Marlow, former head of data science at Facebook, who said: "Our goal is not to change the pattern of communication in society. Our goal is to understand it so we can adapt our platform to give people the experience that they want". I think this should always apply to our work.

7 Experimental Interfaces That Show the Future of UI Design

For me, Skin Buttons are the most interesting idea and I've not seen this before. Their goal was to simplify the UI and save battery life and they appear to have achieved them. It's becoming more common to use the human body in technology, such as for security clearance, so I think this idea could be another use in the future.

Tools that have interested us

UX Flowcharts 

Defining the structure of a new website is one of the most important stages of a project and has to be done well. Any tool that can make this process easier is of great value so I recommend a look.

Videos we've been watching

ARIA, Accessibility APIs and coding like you give a damn! – Léonie Watson / Front-Trends 2015

I worked with Léonie (Or Tink as we called her) at Nomensa and her passion for accessibility was infectious. Her work has helped many people use the web too. Her talk focuses on accessibility mechanics and how it's achieved without compromising on functionality or design. A very good watch.

Podcasts we've been listening to

Definitive Advice on Forms: An Interview with Jessica Enders

We're currently working with a number of banks and their application forms are a key focus of ours. It's very important to get the UX right so this podcast has been a good listen.

Teaser image credit: Amsterdam Airport Schiphol

About the author

Gavin Harris

Gavin Harris

Gavin Harris is an experienced Principal User Experience Consultant specialising in user testing, Information Architecture, HTML prototyping and web accessibility. Over the years he has worked with the likes of the Virgin Group, Land Rover, Kia, Orange and Unilever, and many other enterprise organisations.

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