A different experience
Risk Decisions’ Predict! tool provides organisations with a wealth of functionality to help manage and mitigate risk - but with the latest version of the software they intended to compete on more than just features alone. In particular, they wanted to deliver a product that could facilitate the wholesale embedding of risk management across an organisation; reflecting a growing trend for de-centralised risk management processes that drive increased efficiency, productivity and business value.
When Risk Decisions approached us for expert advice and recommendations about how best to achieve these aims, we immediately saw that a market-leading user experience would prove a powerful differentiator - especially in an industry where a certain amount of complexity is unavoidable.
Streamlined and simplified
In order to explore this opportunity in more detail, our UX consultants conducted a series of workshops with the client, to uncover particular pain points within the current Predict! tool as well as understand the ultimate objectives and aspirations for the system. Through this process it became clear that, as the tool had grown organically over time, there was scope to streamline a number of key user journeys, as well as giving greater focus to core elements of the tool’s functionality.
Armed with this understanding we created a number of prototypes and wireframes that detailed potential improvements in these areas - from the consolidation of similar or underused features through to the use of language that Risk Decisions’ target audience would find most familiar.
Spreading the word of UCD
To ensure our designs were as effective as possible we took a cross-industry approach to usability standards and best practice, drawing on our expertise helping leading organisations from a wide range of backgrounds deliver useful, usable and enjoyable user experiences. By sharing this insight with the client and - importantly - explaining the rationale behind our recommendations, we helped Risk Decisions embrace these principles too. And as they began to adopt a User Centred Design (UCD) approach within their own operations and make UX decisions of their own, our role became ever more consultative.
Our team acted as a valuable sounding board when Risk Decisions needed their ideas validating; offering specific advice and guidance as and when required as well as during the UX ‘surgeries’ that took place throughout the project. Providing an efficient and effective way to address and resolve any problems the client encountered as the new tool began to take shape, these surgeries supported a highly Agile way of working - allowing for regular periods of review and testing as part of an incremental and iterative delivery process.
By keeping the user - and fundamental usability principles - at the heart of all activity, Predict! 5 is truly accessible to all departments and roles throughout an organisation. As a result, Risk Decisions has been able to reach a much wider audience, selling in the experience as much as individual features - and with training times substantially reduced and productivity levels through the roof, existing clients are taking a keen interest in the latest version of the tool too. Proof, if needed, that if you take the time to understand and serve your users, they’ll love you for it - and they won’t be alone, either.