UX Audit Service
Uncover usability issues, enhance user satisfaction, and boost conversions with our expert UX design audit.
Or call 020 7439 1900
Is your website underperforming? Are you seeing high bounce rates and low conversion rates? The problem might lie in your User Experience (UX). At Box UK, we offer comprehensive user experience audits that go beyond surface-level analysis. Our expert team delves deep into your website’s design, functionality, and content to uncover hidden pain points and opportunities for improvement. Providing you with a clear roadmap of prioritised recommendations to create a seamless and engaging user journey.
Why choose a UX Audit?
A User Experience (UX) audit is a comprehensive evaluation of your digital product’s usability, accessibility and overall user satisfaction. Whether you’re launching a new platform or refining an existing one, our UX audits provide actionable insights to:
Identify and resolve usability challenges
Increase conversion rates and ROI
Ensure alignment with user expectations and business goals
Our UX Audit Process
Our UX design audit process is meticulous and tailored to your specific needs. It typically includes:
- Discovery & goal setting: We start with a strategic workshop to define your objectives, key user personas, and available analytics. This ensures our UX design audit is fully aligned to your priorities.
- Heuristic evaluation: Using established UX principles, we evaluate key tasks, screens, and journeys, identifying barriers like confusing navigation, poor content hierarchy, or inconsistent interactions.
- User journey analysis: We analyse real-world paths and drop-off points to pinpoint friction and missed opportunities in your user flow.
- Accessibility and performance review: Your audit includes WCAG compliance checks and performance insights (e.g. page load speed, mobile responsiveness) to ensure accessibility and inclusivity.
- Competitor benchmarking: Understand how your user experience stacks up against your competitors and identify where you can gain an edge.
Benefits of a UX Design Audit
Improve Conversion Rates: Streamlined user journeys reduce friction, leading to more completed goals, purchases, and enquiries.
Gain Strategic Insight: Understand what users want—and what’s stopping them—so you can make smarter, data-backed decisions.
Widen Accessibility: Ensure your platform works for everyone, reducing barriers and meeting compliance obligations.
Reduce Rework & Save Costs: Fix issues early and avoid costly design or development rework by focusing on the right changes.
Support Continuous Improvement: Embed a culture of iterative optimisation with ongoing UX measurement and learning.
What’s included in your UX Audit?
Annotated heuristic review of key tasks and journeys
Accessibility and performance evaluation
Competitor comparisons and best practice inspiration
Quick-win opportunities and long-term strategy
User behaviour insights (via tools like Hotjar or Google Analytics if available)
Support building a business case for change
Why Partner with Box UK
With over two decades of experience and a profound depth of UX expertise, Box UK has proudly supported global organisations in crafting high-performance, user-centred digital platforms that deliver real results. We offer:
Human-centred design thinking
Evidence-driven insights
A collaborative and transparent approach
A strong track record of measurable success
We don’t just uncover problems, we help you solve them.
Ready to Improve Your User Experience?
Let’s work together to uncover valuable UX insights.
Or call 020 7439 1900
Frequently Asked Questions
What is a UX audit?
A UX audit is a detailed evaluation of your digital product’s usability, performance and accessibility. It helps identify areas for improvement to boost user satisfaction and business results.
Why should I invest in a user experience audit?
A user experience audit highlights friction in your website or app, enabling you to improve conversions, reduce support queries, and deliver a seamless customer journey.
What does a UX design audit include?
A UX design audit typically includes heuristic analysis, user journey mapping, accessibility checks, competitor benchmarking, and prioritised recommendations for improvement.
How do UX audits improve conversions?
By identifying usability issues and streamlining user flows, UX audits reduce friction and increase the likelihood of users completing desired actions like sign-ups or purchases.
Is a UX audit suitable for new or existing platforms?
Yes. A UX audit is valuable for both new and existing digital products, helping to validate recent launches or optimise legacy systems based on user needs and business goals.
When should I carry out a UX audit or UX design review?
A UX audit or UX design audit is valuable at any stage of your digital product lifecycle. Whether you’re benchmarking a recently launched website or app, preparing for a redesign, or assessing the effectiveness of a legacy system, a user experience audit provides actionable insights that guide improvement.
Regular UX audits are also essential to keep pace with evolving user expectations, behaviours, and technologies. Even high-performing platforms benefit from periodic reviews to stay competitive and user-focused.
We also conduct UX design audits on wireframes, prototypes, and UI mock-ups to uncover usability issues early, helping you reduce costly rework and make informed development decisions.
What types of usability evaluation are included in your UX audit?
Our UX audit services incorporate a variety of usability evaluation methods to provide a complete picture of your digital experience.
This includes heuristic evaluation, where expert UX consultants assess your site or app against core usability principles to quickly identify pain points across navigation, visual hierarchy, content clarity, and interaction design.
We also conduct cognitive walkthroughs, simulating real user journeys to reveal friction in key flows and uncover issues that may be invisible through analytics alone.To give additional context, we offer competitor benchmarking, comparing your UX design against peers to highlight gaps, best practices, and opportunities for differentiation. These combined approaches ensure your user experience audit is comprehensive, practical, and directly aligned with your business goals.
Case Studies
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Rentalcars.com
Read case study: Rentalcars.comOptimising the loyalty experience to improve customer satisfaction and boost revenue.
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Royal Photographic Society
Read case study: Royal Photographic SocietyA Comprehensive UX Overhaul to Drive Membership and Engagement.
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Royal Yachting Association
Read case study: Royal Yachting AssociationEnhancing User Engagement and Membership Growth for the RYA.
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Explore our User Experience & Design Services
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Usability Testing
We conduct usability testing, gathering real user feedback to identify issues and validate your design decisions.
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Information Architecture
We create clear and logical structures that enhance navigation and user flow, organising your content for optimal usability.
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User Research
We specialise in a variety of user research methods to understand your users’ needs and behaviours, helping you make informed product decisions.
Have a project you’d like to discuss?
Give us a call on 020 7439 1900 or fill in the form and we will get back to you.