UX & Design Services

User Research

Using a wide variety of quantitative and qualitative techniques, our user research delivers unparalleled insight into the needs, motivations, expectations and constraints of your audience, for digital solutions that serve, satisfy and delight.

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Usability Audits

Whether for a new product or existing service, our expert usability review provides you with an actionable plan to improve user engagement, and supports you in creating a truly compelling customer experience.

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Information Architecture

Our Information Architecture services organise, structure, and label your content in an effective and scalable way – so that your users can find the information they need, and complete their online tasks, efficiently and effectively.

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UX Design

Starting with sketching workshops that enable the creative ideation and iteration of concepts, we’ll develop compelling UX designs that work seamlessly across devices and ensure a great experience at every turn.

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Visual Design Services

Expertly-crafted visual designs effectively communicate your brand while safeguarding the highest levels of usability and accessibility, and can be easily applied and reused across websites and apps, HTML emails and more.

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Usability Testing

Catering to your unique requirements, our testing allows you to understand user behaviour and gives you the confidence to make decisions about your roadmap – as well as satisfying stakeholders that budgets are being appropriately spent.

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Usability Lab Hire

Highly effective at helping you improve the performance of your products and services, our self-contained usability testing suite has been designed to cater for all your website, app and mobile user testing needs.

Read about hiring our Usability Lab

What we do

Box UK specialises in deep user-centred design together with comprehensive usability consulting, user research and testing, to deliver multi-channel experiences that respond to the specific motivations, behaviours and constraints of your audience.

Screenshots of the RCN website on desktop and laptop screens

Combining an in-depth understanding of users with best practice principles, our team of user experience consultants and designers deliver value at every stage of your project’s lifecycle, from initial problem-solving, wireframing and prototyping through to on-going optimisation and enhancements.

Quantitative and qualitative user research means that we’re able to base all our decisions on real-world requirements, and regular rounds of testing and feedback enable us to refine concepts and user interface designs as we go, providing you with maximum confidence while minimising waste and complexity.

Human participating in usability testing

Why choose Box UK?

Our team of user experience consultants and designers draws on decades of experience to help businesses achieve measurable returns from their digital investment, and act as strategic partners to an international roster of clients from our headquarters in the capital of Wales, offices in central London, and on-site as part of embedded teams.

We combine a UX agency skillset with a development heritage that enables us to not only deliver the very best in usability consultancy, but also make user experience recommendations that are immediately actionable by developers. This significantly shortens the time it takes to see results, allowing you to present dramatic improvements to performance and bottom-line returns quickly and efficiently.

UX & Design in action

TBC Bank

Over the years, TBC Bank has relied upon Box UK to deliver a number of UX design projects that support them in their aim of providing the best multi-channel experience in the region.

Working closely with the financial institution, we’ve implemented a programme of strategic UX&D activity that has delivered a measurable, positive impact – including increasing the number of banking clients by a staggering 275%, and growing mobile penetration from 20% to 80% in just two years.

Middlesex University

To gain the rich qualitative insight Middlesex University required to assess the effectiveness of their website, we embarked on an extensive programme of laboratory usability testing.

Conducting sessions with four representative user groups across three different devices and multiple user journeys, we provided the educational institution with the user-centred insight needed to move its digital strategy forward, along with expert recommendations for further improvement and refinement.

Over more than two decades our team of UX professionals has built up an extensive portfolio of successfully-delivered projects, working with international organisations across a wide range of industries including:

  • Ecommerce
  • Public Sector
  • Finance
  • Education
  • Membership
  • And many more

"Box UK really understood how important it was to build a new customer experience into Predict!, helping us to evolve our platform to meet with changing needs."

Fiona Racher

Global Director, Business Development, Risk Decisions

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