What we do

Box UK specialises in deep user-centred design together with comprehensive usability consulting, user research and testing, to deliver multi-channel experiences that respond to the specific motivations, behaviours and constraints of your audience.

Screenshots of the RCN website on desktop and laptop screens

Combining an in-depth understanding of users with best practice principles, our team of user experience consultants and designers deliver value at every stage of your project’s lifecycle, from initial problem-solving, wireframing and prototyping through to on-going optimisation and enhancements.

Quantitative and qualitative user research means that we’re able to base all our decisions on real-world requirements, and regular rounds of testing and feedback enable us to refine concepts and user interface designs as we go, providing you with maximum confidence while minimising waste and complexity.

Why choose Box UK?

Our team of user experience consultants and designers draws on decades of experience to help businesses achieve measurable returns from their digital investment and deliver against the goals of any digital transformation strategy they have in place, and act as strategic partners to an international roster of clients from our headquarters in the capital of Wales, offices in central London, and on-site as part of embedded teams.

Person completing card sorting usability test online

We combine a UX agency skillset with a development heritage that enables us to not only deliver the very best in usability consultancy, but also make user experience recommendations that are immediately actionable by developers. This significantly shortens the time it takes to see results, allowing you to present dramatic improvements to performance and bottom-line returns quickly and efficiently.

User Experience Services

UX & Design in action

TBC Bank

Over the years, TBC Bank has relied upon Box UK to deliver a number of UX design projects that support them in their aim of providing the best multi-channel experience in the region.

Working closely with the financial institution, we’ve implemented a programme of strategic UX&D activity that has delivered a measurable, positive impact – including increasing the number of banking clients by a staggering 275%, and growing mobile penetration from 20% to 80% in just two years.

Middlesex University

To gain the rich qualitative insight Middlesex University required to assess the effectiveness of their website, we embarked on an extensive programme of laboratory usability testing.

Conducting sessions with four representative user groups across three different devices and multiple user journeys, we provided the educational institution with the user-centred insight needed to move its digital strategy forward, along with expert recommendations for further improvement and refinement.

Over more than two decades our team of UX professionals has built up an extensive portfolio of successfully-delivered projects, working with international organisations across a wide range of industries including:

  • Ecommerce
  • Public Sector
  • Finance
  • Education
  • Membership
  • And many more

"Box UK really understood how important it was to build a new customer experience into Predict!, helping us to evolve our platform to meet with changing needs."

Fiona Racher

Global Director, Business Development, Risk Decisions

Learn more about the project
Have a project you'd like to discuss?