Using a wide variety of quantitative and qualitative techniques, our user research delivers unparalleled insight into the needs, motivations, expectations and constraints of your audience, for digital solutions that serve, satisfy and delight.
Whether for a new product or existing service, our expert usability review provides you with an actionable plan to improve user engagement, and supports you in creating a truly compelling customer experience.
Our Information Architecture services organise, structure, and label your content in an effective and scalable way – so that your users can find the information they need, and complete their online tasks, efficiently and effectively.
Starting with sketching workshops that enable the creative ideation and iteration of concepts, we’ll develop compelling UX designs that work seamlessly across devices and ensure a great experience at every turn.
Expertly-crafted visual designs effectively communicate your brand while safeguarding the highest levels of usability and accessibility, and can be easily applied and reused across websites and apps, HTML emails and more.
Catering to your unique requirements, our testing allows you to understand user behaviour and gives you the confidence to make decisions about your roadmap – as well as satisfying stakeholders that budgets are being appropriately spent.
Highly effective at helping you improve the performance of your products and services, our self-contained usability testing suite has been designed to cater for all your website, app and mobile user testing needs.
Box UK specialises in deep user-centred design together with comprehensive usability consulting, user research and testing, to deliver multi-channel experiences that respond to the specific motivations, behaviours and constraints of your audience.
Combining an in-depth understanding of users with best practice principles, our team of user experience consultants and designers deliver value at every stage of your project’s lifecycle, from initial problem-solving, wireframing and prototyping through to on-going optimisation and enhancements.
Quantitative and qualitative user research means that we’re able to base all our decisions on real-world requirements, and regular rounds of testing and feedback enable us to refine concepts and user interface designs as we go, providing you with maximum confidence while minimising waste and complexity.
Our team of user experience consultants and designers draws on decades of experience to help businesses achieve measurable returns from their digital investment and deliver against the goals of any digital transformation strategy they have in place, and act as strategic partners to an international roster of clients from our headquarters in the capital of Wales, offices in central London, and on-site as part of embedded teams.
We combine a UX agency skillset with a development heritage that enables us to not only deliver the very best in usability consultancy, but also make user experience recommendations that are immediately actionable by developers. This significantly shortens the time it takes to see results, allowing you to present dramatic improvements to performance and bottom-line returns quickly and efficiently.
Over the years, TBC Bank has relied upon Box UK to deliver a number of UX design projects that support them in their aim of providing the best multi-channel experience in the region.
Working closely with the financial institution, we’ve implemented a programme of strategic UX&D activity that has delivered a measurable, positive impact – including increasing the number of banking clients by a staggering 275%, and growing mobile penetration from 20% to 80% in just two years.
To gain the rich qualitative insight Middlesex University required to assess the effectiveness of their website, we embarked on an extensive programme of laboratory usability testing.
Conducting sessions with four representative user groups across three different devices and multiple user journeys, we provided the educational institution with the user-centred insight needed to move its digital strategy forward, along with expert recommendations for further improvement and refinement.
Over more than two decades our team of UX professionals has built up an extensive portfolio of successfully-delivered projects, working with international organisations across a wide range of industries including:
"Box UK really understood how important it was to build a new customer experience into Predict!, helping us to evolve our platform to meet with changing needs."
Global Director, Business Development, Risk Decisions
Investing in UX has been proven to deliver far-reaching and long-lasting benefits in user engagement and platform performance, as the best-designed products and services with the highest return on investment result from researching the needs, motivations, expectations, contexts and constraints of the people who will use them.
The better your users are able to navigate and interact with your products, the more popular and profitable they become. As such it’s vital that you select and implement the right digital tools in the right way to effectively serve your audience, and work to optimise key user journeys, information architecture, page designs, and other important elements across your various customer touchpoints to make them as intuitive and valuable as possible.
Delivering a great user experience should be a crucial consideration whether you’re launching a new product or are in the process of updating something that already exists, to ensure you’re continually responding to emerging needs and behaviours, for long-term return on investment.
User Centred Design (UCD) is an approach to delivering products and services that focuses on discovering user needs and placing them at the heart of the process, throughout the design and build journey and beyond. Analysis of user feedback patterns informs design and strategic decisions, and insight is gathered through consistent learning loops to support a move from subjective to objective decision-making.
User centred design has become an increasingly popular design methodology, as it enables potential issues to be identified and addressed early to reduce risk, increase confidence and avoid costly rework. It also enables a richer understanding of users to target both strategic and tactical decisions more effectively, boosting return on investment and business value.
At Box UK our UCD processes is complemented by the application of Design Thinking, a powerful tool to reframe problems in human-centric ways, create ideas through brainstorming and iterate deliverables via hands-on prototyping and testing.
Box UK will typically begin the user experience design process with an ‘as-is’ analysis of your sites’ architecture, pages and user journeys, to build an understanding of traffic flow, user needs (met and unmet) and usability. This is done via user story mapping, content auditing and user testing, augmented with stakeholder interviews to understand needs that are strategy-defined but not yet present on existing services.
Following these activities, we can then combine our knowledge of the existing sites, best practice, heuristic evaluation and user testing outputs to recommend a ‘to-be’ solution. We build up concepts iteratively, starting with collaborative ideation and sketching workshops before refining these into high-fidelity designs for implementation by developers.
Throughout, concepts and designs are regularly and robustly tested and validated to resolve usability issues and improve ease-of-use, at the earliest possible stage.
The UX design process can roughly be broken down into a number of key stages. The first stage is to understand, by conducting research into user needs, motivations, expectations, behaviours and constraints using a variety of quantitative and qualitative methods. The insight gathered here then informs the ideation phase, where concepts and designs are generated and refined. Validation is provided through a variety of testing techniques (for example, moderated, unmoderated, user surveys, and A/B and multivariate testing) prior to implementation.
It is crucial to note though that, in line with the principles of Agile software development, this UX design process should be an iterative one, where designs are built up incrementally, and regularly reviewed and improved in response to emerging feedback and analytics.
UI stands for the User Interface, which is the means by which users interact with your products and services. Good user interface design ensures that information is displayed in a logical and readable way, and supports users in their journey by highlighting key details, calls to action and next steps.
Skilled UI designers will also ensure that these designs take into account the specific capabilities, constraints and contexts of use of the interface, as well as additional considerations related to the audience demographic or geographic region being targeted.
UX stands for User Experience, which encompasses all elements of a user’s interaction with your brand, and ensures that this interaction is seamless, valuable and enjoyable. Areas covered by UX design include user research, information architecture, accessibility, journey mapping and usability heuristics.
A UX agency will typically provide both UX and UI design services, and at Box UK our team draw on experience covering a full range of disciplines to create compelling solutions for our clients.