Headquartered in Wales’ capital city for more than twenty years, Box UK specialises in the design, development and delivery of high-profile bespoke software development projects that push the boundaries of creativity and innovation.
Working both locally and globally from the heart of Cardiff’s city centre, Box UK’s multidisciplinary team partners with public-sector bodies, educational institutions and leaders from industries including finance, health, defence and manufacturing to realise impressive results spanning efficiency gains, audience growth, increased engagement, and revenue generation.
The quality of our work is recognised as among the best in the world. We hold both ISO 9001 and ISO 27001 accreditation alongside a host of awards from leading industry bodies such as the Webbys, Communicators and UK Digital Experience Awards, and maintain an average client satisfaction rating of 98%.
Our software strategy and planning services will deliver you a proposed programme of work designed to drive engagement, innovation and growth for the long-term.
Over the years we’ve built up an award-winning UX&D team with expertise across a full range of disciplines, creating simple, compelling and intuitive user experiences for clients across the globe.
We have extensive experience designing mission-critical software that enables our clients to make the right decisions at the right time, for successful business outcomes.
With a proven track record of delivering high-performance enterprise applications and websites, we’ll help fuel your organisation’s growth and profitability.
Our fully integrated support and development offering will ensure your platform is effectively maintained, managed and developed beyond launch, to deliver long-term returns.
During a discovery phase Box UK worked with the National Assembly for Wales (NAfW) to redefine their web presence and shape their digital future.
The team managed product vision workshops and undertook user research to better understand stakeholder and user needs, conducting a number of activities bilingually to gain comprehensive feedback. The insight gathered informed a user-centred Minimum Viable Project aligned with NAfW’s core objectives, to help signpost a programme of future website design and development activity.
"From our perspective, the excellent work from Box UK helped us unlock a solution with our national teams."
Attracting the brightest and best digital talent to its South Wales headquarters, Box UK recruits from purposely diverse backgrounds to offer an unrivalled depth and breadth of experience. Our team of web and software developers, solution architects, UX consultants, visual design experts, system engineers and product owners have worked on a wide and varied range of projects including:
Box UK initiated a multi-stage programme of research and improvements to help the NHS Wales Informatics Service (NWIS) create a standard design, style and branding for their public-facing websites.
To build a picture of the ‘as-is’ situation, Box UK’s User Experience (UX) consultants conducted a variety of quantitative and qualitative research activities. From this, they then produced a series of design concepts to enhance the usability of the sites that were delivered to NWIS as a set of outputs that enable their internal team to apply a consistent look and feel to all NHS Wales sites, pages and content.
Our process is geared towards maximising productivity and eliminating waste, so you get your software delivered faster without compromising on quality.
A QuickStart phase gets things off to a flying start, ensuring that critical project questions are addressed at the earliest possible stage. This time is also used to put the pieces in place for development to begin without delay, with technical and user experience consultants working in parallel to make the best use of the time available.
This momentum is continued right through development, and with a rapid deployment process you’ll be able to see working software before you know it.
The user experience is at the heart of everything we do, and our user-centred design process puts the emphasis on insight right from the start. User stories written in simple, succinct language capture the outputs of our research in a format that can be understood by everyone involved on the project and, importantly, are told from the perspective of the user.
We’ll regularly ask for feedback during the development process, whether it’s finding out what representative users think of initial designs, or getting stakeholders to test out elements of working software. This helps ensure your project remains on track, and avoids any nasty surprises surfacing down the road.
We don’t use Agile because it’s a hot industry buzzword, or to check a box on a form. We believe fully in the values Agile promotes:
In the fast-moving digital world the ability to respond to changing conditions and requirements is critical. Agile’s focus on regular deliveries of working software means that you’ll have visibility of progress at every stage, and can change the direction of development if required. You can also launch at virtually any point, avoiding the risk of products never seeing the light of day and your investment being wasted.
Digital is no longer just a tactical tool – it’s embedded into organisations at a strategic level. That’s why we care so much about building client relationships that last. We’ll get under the skin of your organisation. We’ll learn about the specifics of your industry. We’ll act as an extension of your own team to the point where we’re able to provide expert technical advice tailored to provide real value.
This learning process doesn’t have to be one-way though. We also equip your team with the knowledge and skills they need to maintain and enhance your digital strategy through dedicated training sessions, workshops and coaching.
"Excellent training. The theories and principles were given practical context and we left with great advice that we could take away and start using immediately. I learned a lot."
Agile training participant