Hearts and minds
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User Experience & Design

A good user experience should be instinctive, natural, and effortless.

Ironically though, making it this intuitive is actually very, very difficult. It requires a great deal of skill, knowledge and market insight. 

But then, that’s why global clients like Investec Asset Management, RS Components and TBC Bank entrust Box UK with the job.

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Putting the user in user experience.

Over the years we have developed a formidable team, with expertise across the full range of User Experience and Design (UX&D) disciplines. We apply the science of User Centred Design (or UCD) to our clients’ digital brands, dissecting every aspect of their user experience. 

We question. We test. We trial. And we keep doing it until we’re 100% satisfied that we’ve got it right. Put simply, our UX consultants think harder, so users don’t have to.

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Easy money.

Of course, there’s an enormous financial incentive to creating a great user experience. The better it is, the more popular you and your digital products become. Just ask TBC Bank, who increased internet banking penetration from 17% to 30% and mobile banking penetration from 2% to 15% with an exceptional multi-channel experience designed by us. Or AWC, who overnight increased their sales by 13% and order values by 46% as a result of implementing our ‘quick win’ recommendations.

So if you want to impact satisfaction levels and performance, you know what to do… make the user experience simply brilliant, by making it brilliantly simple.

Project showcase

TBC Bank

TBC Bank

We’ve helped TBC Bank deliver an award-winning multi-channel experience that has seen the number of remote banking customers increase by 275% in two years.

An expert usability review from our dedicated user experience consultants is helping create a loyalty proposition that keeps customers coming back for more.

Middlesex University

Middlesex University

A "fantastic" programme of lab-based usability testing gave Middlesex University the qualitative insight they needed to understand and improve the performance of their website.



Meet some of our team

Gavin Harris

Gavin Harris - Senior UX Designer

Gavin specialises in user testing, information architecture, HTML prototyping and web accessibility. In over a decade working as a User Experience (UX) consultant he has conducted hundreds of hours of usability testing, for organisations including TBC Bank, Virgin Holidays and Middlesex University.

Carolina Santos

Carolina Santos - Creative Designer

Carolina has a Masters degree in Visual Design from Scuola Politecnica di Design in Milan and has been working in graphic design for the last two years for an Italian creative agency. During this time she gained a wealth of experience in digital and web design, which she brings with her to Box UK.

Dylan Thomas

Dylan Thomas - UX Consultant

With 10 years’ experience as a front-end developer for Box UK, Dylan brings extensive technical knowledge to the UX team, applying this to produce rapid, cost-effective designs and prototypes. His interests include responsive websites, user-centred interfaces, and the psychological aspects of web design.

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