ux design process hero icon: bird

It's instinctive. It's profitable. 

Website and user thinking as one.

It’s a wonderful sight isn’t it? Thousands of starlings moving together – thinking as one. It’s instinctive, natural and effortless. In fact it’s just what the user experience should be.

Ironically though, making it this intuitive is actually very, very difficult. It requires a great deal of skill, knowledge and market insight. 

But then, that’s why global clients like Investec Asset Management, RS Components and TBC Bank entrust Box UK with the job.

usability testing body image 2: strategy

Putting the user in user experience.

Over the years we have developed a formidable team, with expertise across the full range of User Experience and Design (UX&D) disciplines. We apply the science of User Centred Design (or UCD) to our clients’ digital brands, dissecting every aspect of their user experience. 

We question. We test. We trial. And we keep doing it until we’re 100% satisfied that we’ve got it right. Put simply, our UX consultants think harder, so users don’t have to.

user experience body image 1: coins

Easy money.

Of course, there’s an enormous financial incentive to creating a great user experience. The better it is, the more popular you and your digital products become. Just ask TBC Bank, who increased internet banking penetration from 17% to 30% and mobile banking penetration from 2% to 15% with an exceptional multi-channel experience designed by us. Or AWC, who overnight increased their sales by 13% and order values by 46% as a result of implementing our ‘quick win’ recommendations.

So if you want to impact satisfaction levels and performance, you know what to do… make the user experience simply brilliant, by making it brilliantly simple.

Meet some of our team

Gavin Harris

Gavin Harris - Senior UX Designer

Gavin specialises in user testing, information architecture, HTML prototyping and web accessibility. In over a decade working as a User Experience (UX) consultant he has conducted hundreds of hours of usability testing, for organisations including TBC Bank, Virgin Holidays and Middlesex University.

Carolina Santos

Carolina Santos - Creative Designer

Carolina has a Masters degree in Visual Design from Scuola Politecnica di Design in Milan and has been working in graphic design for the last two years for an Italian creative agency. During this time she gained a wealth of experience in digital and web design, which she brings with her to Box UK.

Dylan Thomas

Dylan Thomas - UX Consultant

With 10 years’ experience as a front-end developer for Box UK, Dylan brings extensive technical knowledge to the UX team, applying this to produce rapid, cost-effective designs and prototypes. His interests include responsive websites, user-centred interfaces, and the psychological aspects of web design.

A few of our awards

Shortlisted, Omnichannel FS Provider of the Year

TBC Bank wanted to deliver the best multi-channel banking experience in the region and our user experience consultants helped them do it.

UK Digital Experience Awards Finalist

Finalist, Best Use of Digital to Improve the Customer Experience

RS Component's Product Data Library provides efficient and scalable data storage for hundreds of millions of records.

Communicator Awards Mobile and Apps Distinction

Award of Distinction, Mobile & Apps - Finance

Enabling customers to complete common banking tasks while on the move, TBC Bank's iPad app plays a critical role in their multi-channel strategy.

05 Jun, 14

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