Recording CPD in the moment: a new mobile app for RICS’s 130,000 members

The challenge

RICS members were finding it hard to log their professional development on the go. The tools were desktop-only, so recording CPD on-site, at a seminar or between jobs meant waiting until they were back at a desk.

That created a wider risk. When recording is difficult, it’s harder for members to show they meet the standards the public expects. And the older systems couldn’t keep up with how quickly those standards were changing, in areas such as AI and net zero.

Our approach

We started with a focused discovery phase with RICS, then built the app alongside RICS’s own engineering team. RICS’s knowledge of its standards and its members shaped the build directly, and both teams learned from each other as the work went on.

We built the app in React Native, so members get the same features on iOS and Android, and connected it to RICS’s existing systems.

What we built

• Record in the moment. A simple tracker that lets members log learning as it happens.
• Digital membership card. A secure way to verify professional status from a phone.
• Deadline reminders. Automatic prompts so members meet their CPD deadlines without chasing them.
• Profile management, so members can keep their details up to date.
• Contextual support, so help is there when members need it.
• The same experience on iOS and Android, wherever a member is working.

Delivery

The app went through alpha and beta testing before launch. RICS was introducing its 2026 global framework at the same time, so the app had to match professional requirements that were still being finalised as we built. Working as one team meant decisions could be made quickly, without passing back and forth between client and supplier.

The app launched on time in March 2026, and RICS and Box UK are already planning the next phase of features.

The outcome

Members can now record CPD as it happens, wherever they’re working, and RICS has a tool built to keep pace with its standards. Within two months of launch:

11,418 members were using the app.
More than 16,500 CPD activities had been logged through it.
Installs split 80/20 between [platform] and [platform], with the same features on both.

And because the two teams built it together, RICS’s engineers can maintain and extend the app themselves.