Supporting 130,000 global members: How we helped RICS go mobile-first

The challenge: recording that keeps up with the standard

RICS members log their own professional development, and the desktop-only tools made that hard to do in the places they actually work: on-site, at seminars, between jobs. Underneath the inconvenience sat a bigger risk. A professional body’s authority rests on being able to show its members meet the standard the public relies on, and when recording is difficult, that evidence gets patchy. The tools also couldn’t keep up with how fast the standards themselves were changing, around AI, net zero and building safety.

Our approach: one embedded team

This worked because it wasn’t a vendor relationship. We embedded our engineers with the RICS team so their standards expertise shaped the build directly. It also means the RICS team came out of the project able to run and extend the app themselves, rather than depending on us to.

What we built

We focused on the things members would use every day:

• Record in the moment: a simple tracker that lets members log learning as it happens.
• Digital ID: a secure way to verify professional status from a phone.
• Deadline reminders: automatic prompts so members hit their CPD deadlines without chasing them.
• Cross-platform parity: the same features and performance on Android and iOS, wherever a member is working

As of May 2026, members have already logged over 16,500 CPD activities directly through the app, proving the demand for ‘on-the-go’ recording.

Delivery: building against a moving target

We shipped in step with the 2026 global framework, matching the app to a set of professional requirements that was still being finalised as we built. The shared-team model is why that held: decisions that would normally bounce between client and supplier were made in the room. The same closeness means the RICS team can maintain and grow the app without coming back to us for every change.