Embedding User Centred Design
Kallidus first approached us with the requirement for a one-day UX consultancy workshop focusing on a form within their Performance Management tool. After we’d come back with our recommendations for improvement, they asked us to help implement these, as well as take a look at another of their solutions - and the relationship continued to grow from there...
Having seen first-hand how a User Centred Design approach produces products that are both highly useful and usable, Kallidus was firmly convinced of its merits. To make sure therefore that the principles underpinning UCD were embedded right across the organisation they engaged our UX consultants in a long-term retainer agreement to work across their entire product portfolio. Providing access to expert support whenever and wherever it was needed while also maintaining control over cost, this flexible framework helped drive maximum value from the partnership, and ensured that the impact was felt across all aspects of Kallidus’ operations.
In addition to helping keep product development focused on the needs, motivations and constraints of the user at all times, we also introduced Kallidus to the benefits of wireframes and prototypes - UX design tools that go hand-in-hand with UCD. Not only did this encourage a more iterative ‘test and refine’ approach to creating designs, it also made a big difference to the efficiency of associated development activities.
By demonstrating what the finished products would look like - and how they would work - at the earliest possible stage, Kallidus’ developers gained a much clearer idea of exactly what they were building (not to mention for whom, too). This substantially reduced the number of assumptions the developers were required to make on a day-to-day basis, along with the risk of costly changes caused by miscommunication and misunderstanding - resulting in greatly increased development velocity.
Selling a vision
Kallidus was also interested to know how they could eliminate product siloes and introduce greater consistency across their entire software range. By defining shared design elements and suggesting enhancements such as consolidated dashboards, we helped facilitate the creation of a unified “talent suite”. This was just what the sales team needed - armed with a coherent picture of the suite’s design they could go and sell a vision of products based around usability, supported by the wireframes and prototypes that had been created.
Taking it further
We continued to support Kallidus in their aim to transform their product portfolio, including delivering updated designs for the product page of their Learning Management System tool that provided improved visibility of the categories, courses and lessons available to learners. However, for Kallidus, working with us had brought home the need to install a full-time UX consultant within the organisation - someone who could continue the good work we’d started as they embarked on an ambitious growth strategy. And while they had never recruited for this position before, they knew a team that had. Our consultants remained on hand to provide advice throughout the process - including sitting in on interviews - to help make sure that Kallidus got the right person for the job.
The start of something great
From streamlining development to enhancing sales, Kallidus has found that when you focus on the user, everybody benefits. With our UX consultants assisting every step of the way, they’ve achieved sustainability in User Centred Design - and the future’s incredibly bright.