Specialist usability testing lab facilities, to support high-quality user research activities.

Highly effective at helping you improve the performance of your products and services, and informing your digital transformation strategy, our self-contained user experience testing lab in Cardiff has been designed to cater for all your website, app and mobile usability testing needs.

Human participating in usability testing

Perhaps you’re planning a new product launch and need a user research lab space to run focus groups. Or maybe you want to validate design decisions for your services through moderated UX lab testing.

Whatever your specific testing requirements, if you need to benchmark current performance, dig more deeply into specific user behaviours or simply survey users on their experiences and needs our ux lab is for you.

Spead showing pages from Usability Lab Hire product sheet

Request a product sheet

Why invest in hiring a usability testing lab?

Conducting user experience lab testing on your digital products and services gives you crucial insight into what users really think, providing confidence in decision-making and satisfying all stakeholders that budgets are being appropriately spent.

Person analysing site architecture as part of Discovery

Not only will UX lab testing help you better understand common patterns of behaviour but you’ll also be able to start making improvements immediately:

  • Optimising user journeys
  • Increasing conversions
  • Improving cross-device performance
  • Achieving crucial competitive advantage

Usability lab hire at Box UK

Observers in the Box UK usability testing suite

Box UK’s user experience lab facilities are entirely self-contained so the spacious UX testing lab space, comfortable and relaxed waiting and observation areas, and dedicated kitchen and toilet facilities are all yours for the duration of your booking. We provide receptionist staff and an on-call IT team, and our own testing consultants are available to you too as you require.

Our usability lab hire packages include:

  • High definition audio and visual feeds
  • State-of-the-art usability lab equipment
  • Sketching boards to capture ideas
  • All tests recorded to take away
Usability Lab Hire in action

Environment Agency

When the Environment Agency needed a dedicated space to test their online fishing licence application process – along with a highly-specific selection of usability testing participants – we were able to give them exactly what they needed.

With our consultants remaining on hand throughout the process to safeguard the success of the project, and supplying video recordings from all test sessions, full marks on our client satisfaction survey and excellent feedback testify to the success of the project.


In a fast-moving digital environment, speed is the name of the game – but generating, refining and testing fresh new concepts can prove challenging when you’re starting from scratch.

When security software provider Sophos found themselves facing this challenge, Box UK’s usability lab proved the perfect venue in which to conduct a Google Ventures (GV) Design Sprint – helping dramatically reduce the time needed to take design ideas through to testing, and taking a potential software tool go from initial concept to tested prototype in just five days.

Have a project you'd like to discuss?

    You may withdraw this permission at any time.

    All information will be processed in accordance with our privacy policy and will never be sold on.