Specialist usability testing facilities to cater for all your website, app and mobile user testing needs.

Highly effective at helping you improve the performance of your products and services, our self-contained usability testing suite in Cardiff has been designed to cater for all your website, app and mobile user testing needs.

Human participating in usability testing

Perhaps you’re planning a new product launch and need space to run focus groups. Or maybe you want to validate design decisions for your services and require a purpose-built facility in which to test.

Whatever your specific testing requirements, if you need to benchmark current performance, dig more deeply into specific user behaviours or simply survey users on their experiences and needs our lab is for you.

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Why hire a usability lab?

Usability testing your website or product gives you crucial insight into what users really think, providing confidence in decision-making and satisfying all stakeholders that budgets are being appropriately spent.

Person analysing site architecture as part of Discovery

Not only will you better understand common patterns of behaviour but you’ll also be able to start making improvements immediately:

  • Optimising user journeys
  • Increasing conversions
  • Improving cross-device performance
  • Achieving crucial competitive advantage

What’s covered

Box UK’s usability testing suite is entirely self-contained so the spacious testing lab, comfortable and relaxed waiting and observation areas, and dedicated kitchen and toilet facilities are all yours for the duration of your booking. We provide receptionist staff and an on-call IT team, and our own testing consultants are available to you too as you require. Our lab packages include:

  • State-of-the-art technology
  • High definition audio and visual feeds
  • Sketching boards to capture ideas
  • All tests recorded to take away
Lab Hire in action

Environment Agency

When the Environment Agency needed a dedicated space to test their online fishing licence application process – along with a highly-specific selection of usability testing participants – we were able to give them exactly what they needed.

With our consultants remaining on hand throughout the process to safeguard the success of the project, and supplying video recordings from all test sessions, full marks on our client satisfaction survey and excellent feedback testify to the success of the project.

Sophos

In a fast-moving digital environment, speed is the name of the game – but generating, refining and testing fresh new concepts can prove challenging when you’re starting from scratch.

When security software provider Sophos found themselves facing this challenge, Box UK’s usability lab proved the perfect venue in which to conduct a Google Ventures (GV) Design Sprint – helping dramatically reduce the time needed to take design ideas through to testing, and taking a potential software tool go from initial concept to tested prototype in just five days.

Webinar: From insight to action

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