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Usability Testing

When you’re committing long-term investment to the development of a new product, or to improving the performance of your current digital channels, you need the highest levels of confidence before you commit to any decisions.

At Box UK our consultants have hundreds of hours of user testing under their belts for clients, across a wealth of industries - not least FMCG, finance, membership and education - and we offer a number of different usability testing solutions that fit the bill no matter what your particular need.

Catering to your unique timescales and environments, our testing programme allows you to understand user behaviour, giving you the confidence you need to make decisions about features and roadmaps as well as satisfying your stakeholders that budgets are being appropriately spent.


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Find the right approach for you...

Whatever your testing requirements, we have the skills and expertise to help you:

  • Looking to validate early sketches and prototypes before committing development resource? Low-fidelity guerrilla testing provides instant insight.
  • Want to benchmark current performance? You can gather large volumes of quantitative data through an unmoderated remote approach.
  • Need to test with specific industries, regions or demographics? Moderated remote testing gathers detailed feedback without requiring users to visit a lab.
  • Want the full bells and whistles treatment? Laboratory testing has been proven as one of the most effective methods for discovering usability and accessibility issues.

usability testing deck

Example usability testing report
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Got the expertise, but not the space?

Our purpose-built testing suite is exactly what you need if you already have a team to carry out your testing. It's available for hire, and is complete with specialist equipment, dedicated waiting and observation rooms, and self-contained kitchen and toilet facilities.

Box UK usability lab facilities

Usability lab observation room 

Whether you need it for a few days or a few weeks, we can act as an extension of your own organisation to help you get the results you need.

Find out more >

“Both the service and project execution were fantastic - we were consulted at every stage in a timely fashion, and couldn’t have felt more welcome. It’s been a fantastic experience.”
-Maria Luisa Ross, Head of Programmes and Insight, Middlesex University

Read the case study >

Some of our clients

  • Royal College of Nursing
  • Middlesex University
  • Healthspan: Nutrition for a healthy lifespan
  • TBC Bank
  • Staysure
  • Foolproof
  • Sky
  • Environment Agency
  • Next
Email us at to request a product sheet, and take the next step in your journey towards delivering an exceptional user experience.

usability testing product sheet

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