The more we ask, the more we understand – and the more we understand, the more answers we have. Which is why we place so much importance on the discovery phase of a project.
Discovery is one of the most crucial activities we undertake, because it’s only when we’re armed with the right information that we can get off to the best possible start. After all, how can you effectively meet your objectives if they’re not clearly identified up-front?
At Box UK, the discovery phase is about building a real understanding of your business and your users – extracting all the information you need for project success in such a way that leaves everyone speaking the same language.
Our consultants begin by getting under the skin of your business, which is where stakeholder workshops prove so valuable.
They help us answer questions such as:
We love to speak to users directly, learning about their motivations, expectations, devices, usage patterns – anything that will help us understand what they need and want from your digital products and services. We can also review your existing data, to uncover patterns and trends that users themselves may not be aware of.
This information gives us a valuable head start going into the project. We’ll know what needs to be done, and in what order. And you won’t just get the software you want – you’ll get the software you need to achieve your goals.
When ORX approached us with the requirement to overhaul their news application, we began the project with Discovery – collaborative workshops, user profile analysis and reviews of documentation, design and infrastructure that led to the creation of over 200 user stories and acceptance criteria.
This enabled the team to enter into development with a clear picture of what we were building and who we were building it for, helping to keep things on track throughout the duration of the project.
Box UK worked with the National Assembly for Wales (NAfW) to redefine their web presence and shape their digital future.
A multidisciplinary team managed product vision workshops and undertook user research to better understand stakeholder and user needs, conducting a number of activities bilingually to gain comprehensive qualitative and quantitative feedback. The insight gathered informed a user-centred Minimum Viable Project aligned with NAfW’s core objectives, to help signpost a programme of future development activity.
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