Digital transformation has become a major area of investment for organisations of all shapes and sizes seeking to better serve their users, and bring online channels up-to-date and into line with the modern digital experience.
Technology continues to evolve at an exponential rate, and as it does customer expectations rise accordingly, along with the expectations of employees, suppliers and a range of other key business stakeholders.
Organisations that fail to meet these high expectations risk falling behind the competition, lacking the insight needed to identify new digital innovation trends and demands, and the flexibility to react to these effectively.
All of which can have a direct impact on the bottom-line – making building an effective digital transformation strategy a key priority for any organisation looking to safeguard long-term success.
With over two decades of project planning and management experience, Box UK has a proven track record of supporting large enterprise organisations through digital transformation consultancy – breaking down the journey to better serving customers and the business into clear, distinct steps and providing dedicated digital strategy consultants at each stage to help guide success.
Box UK’s digital transformation services – including agile software discovery, roadmap planning, competitive analysis and options analysis – deliver actionable insight and clear, prioritised recommendations to help your organisation remain relevant, valuable and successful in the fast-changing digital landscape.
Our analysts will work closely with you to understand your current technology ecosystem and operational processes, along with your key business drivers and goals. From there, they’ll provide you with a digital transformation strategy covering the solutions, skills and cultural considerations needed to create a cohesive, user-centred offering, along with an implementation plan to rapidly get you where you need to be.
If you need help putting your digital strategy into practice our team are on hand to support you throughout your digital transformation journey (and can also provide expert, independent advice if you’re looking to validate or improve an existing plan of action).
Digital strategy consulting services such as CTO as a Service and Agile coaching will deliver you the knowledge and skills needed to work effectively and efficiently, and we offer a range of code review and legacy software rescue packages to assess your current fitness for change and uncover the most suitable development options for your digital solutions.
When it comes to translating your digital transformation vision into reality, Box UK will deliver you the business-critical platforms you need to better serve your audience, having specialised in the design and development of innovative large-scale, user-centred digital platforms for over twenty years.
We’ve partnered with leading technology providers including Microsoft, Adobe, Amazon Web Services, WordPress and WooCommerce to provide our clients with high-performance enterprise solutions, and our team of experienced web and software developers apply robust coding standards and best practice principles to ensure quality remains at the heart of everything we deliver.
An initial digital strategy consultation will help get to the bottom of your requirements and signpost a solution to whatever challenge you’re facing. This could include:
"Box UK is a fantastic partner for our business... helping us not only in the definition and execution of our product roadmap but also providing proactive analysis and recommendations to challenges we face."
Head of Product Management, Sodexo
A comprehensive research and evaluation project provided JLR with crucial information on the costs and timescales associated with transitioning their Symptom Driven Diagnostics tool to the web, to support international scalability while maintaining the highest standards of quality across their global teams.
The insight delivered has enabled JLR to make informed strategic decisions about the software’s future – helping them get the greatest possible value out of any investment they make.
Rentalcars were able to effectively benchmark their customer loyalty proposition, and identify opportunities for improvement, with the help of a PIC review from Box UK.
Delivering insight into how their offering performed against others in the sector, alongside best-of-breed examples from a wide range of industries, the organisation now has a solid plan for the future, which will help them maintain valuable competitive advantage in the face of growing customer expectation.
In this in-depth report, we explore how digital transformation requirements are being changed by the unprecedented challenges raised by the coronavirus pandemic.
The concept of “digital transformation” is a complex one, and its meaning varies from business to business and even from team to team. At its heart though, digital transformation relates to any organisation seeking to review and reshape its operations around the opportunities and constraints that digital technologies present, to deliver added value for users and make core business processes more streamlined and friction-free.
Touching on every aspect of a business from strategic investment, digital marketing and recruitment decisions through to day-to-day communications and tasks, digital transformation initiatives typically involve large development projects, as organisations upgrade legacy systems and introduce new platforms in order to become more digitally-focused.
No matter what industry you operate in or the business model you employ, it’s likely that your organisation has been impacted by digital technologies. In addition to this, today’s consumers are influenced by leaders in customer experience and customer service from across a wide range of industries, making it important that organisations benchmark themselves against brands such as Amazon, Apple and Google, as well as their nearest competitors.
Digital transformation should therefore be a key consideration for virtually any organisation, and especially those providing important information and services to a wide and diverse audience. For example, the finance industry has seen huge shifts towards digital transformation in recent years – driven in part by the rise of digital-only ‘challenger’ banks – while we work closely with organisations in the housing association sector, such as ateb, to optimise core service delivery for tenants.
Digital transformation is not a one-time event. Rather, though a successful digital transformation will likely require that you make fundamental changes to the way you operate, it also demands that you continue making changes in order to keep pace with the ever-evolving digital world.
As such, it’s important that companies regularly review their digital capabilities for transformation opportunities no matter where they are on their transformation journey. The outputs from these reviews can then be used to inform a long-term strategic digital roadmap, as well as identifying ‘quick wins’ that can help deliver rapid improvements across your services.
This is particularly relevant as the rate of technological change continues to increase – meaning that once cutting-edge innovations can quickly become expected features and functionality, and requiring organisations to react accordingly.
As digital transformation strategies look different for every organisation – depending on their current capabilities, business model, audience demographics, and strategic goals and objectives – there is no single approach to it.
To ensure any investment is targeted to deliver maximum value though, discovery activities should play a key role in the early stages of your digital transformation journey. Providing a shared understanding of your current situation and informing a clear future vision, this phase gives you a valuable head-start going into any subsequent development projects, while also helping secure buy-in.
Digital transformation initiatives can range from delivering a new website, Customer Relationship Management (CRM) system or self-service portal, through to reviewing the legacy processes that sit at the heart of your organisation and making fundamental changes to the products and services you provide, as well as how you deliver these to your audience.
Throughout, it’s vitally important that you also consider the cultural aspects of your digital transformation programme, coaching your team in the skills they need to work in a more customer-centric and focused way, while also implementing change management processes to bring teams on board and safeguard sustainable transformation.
There are many benefits available to organisations that invest in digital transformation. Streamlining and automating business-critical processes can deliver significant efficiencies, freeing up staff to focus on increasing value and driving innovation. Additionally, digital transformation strategies often also support the integration of previously disparate systems, joining up data to provide a holistic picture of your customers and helping you identify gaps or areas of friction to be addressed.
Crucially, embracing digital technology innovations can enable you to better serve your customers, providing an intuitive, enjoyable and helpful user experience that helps increase satisfaction and engagement and positively impacts your bottom-line. Digital transformation also supports the creation of more customer-centric business processes and culture, improving your ability to serve your users at every level.
With the potential rewards of digital transformation clear to see, it can be considered a must for any organisation looking to achieve or retain competitive advantage and keep pace with changing customer demands and behaviours. However, many businesses remain reluctant to invest in digital transformation strategies, due to the perceived cost and risk associated with these initiatives.
What is clear though is that digital is now a central means of communicating with and serving users – not to mention empowering workforces – and that digital technologies will only continue to grow in importance and complexity. Organisations that fail to keep up with this pace of change will therefore quickly find themselves unable to react to new demands and opportunities, and face increased expense and disruption when trying to upgrade their legacy systems and processes.
It is a must then that organisations regularly review their capabilities to ensure they are aligned with user expectations and business requirements, making changes as needed to address gaps and capitalise on new opportunities as part of an on-going process of digital transformation.
Every digital transformation journey is different and as such we’ll work with you to define a programme of work tailored to your specific needs and goals, employing a collaborative and iterative approach proven over hundreds of successfully-delivered digital transformation projects:
We’ve supported numerous high-profile organisations suffering from information and data silos, long lead times for project delivery and an inability to exploit new opportunities in an efficient manner, delivering digital strategy consulting services across industries including: