Ensure your project’s success with an in-depth Agile software discovery phase that provides just enough up-front insight to allow subsequent development work to proceed quickly, efficiently, and in line with your strategic goals.
Identify risk, plan for cultural change and recruit strategically with a strategic roadmap that gives you a crucial point of reference from which to guide future direction.
Providing insight into how influential organisations are successfully applying innovative techniques, a Peers, Innovators and Competitors (PIC) report highlights opportunities for you to enhance your own online presence.
Identify the systems, integrations and architecture that will serve you both now and in the future with a comprehensive options analysis that delivers a shared understanding of needs alongside a rigorous evaluation of available solutions.
Our CTO as a Service offering helps ensure that your IT ecosystem is optimised to deliver the outcomes you need, providing a flexible and cost-effective means of accessing expert, tailored technical advice and guidance.
By supporting the creation of robust digital transformation strategies, Box UK helps clients realise key business goals and objectives in a targeted and dynamic way.
Our award-winning consultancy services break down internal organisational silos to unlock valuable data and knowledge that drives engagement, innovation and growth, and robust digital roadmaps enable organisations to stay one step ahead of the competition and reap the rewards of first-mover status.
Throughout, we work to collaboratively instil Agile ways of working with our clients, helping drive efficiencies across business processes and fostering a culture of transparency and trust that empowers teams to deliver against the wider strategic vision.
With over two decades of project planning and management experience, Box UK has a proven track record of supporting large enterprise organisations through digital transformation consultancy. Working from our offices in the heart of Wales and central London, we’re skilled at breaking down the journey to better serving customers and the business into clear, distinct steps, providing dedicated consultants at each stage to help guide success.
A comprehensive research and evaluation project provided JLR with crucial information on the costs and timescales associated with transitioning their Symptom Driven Diagnostics tool to the web, to support international scalability while maintaining the highest standards of quality across their global teams.
The insight delivered has enabled JLR to make informed strategic decisions about the software’s future – helping them get the greatest possible value out of any investment they make.
Rentalcars were able to effectively benchmark their customer loyalty proposition, and identify opportunities for improvement, with the help of a PIC review from Box UK.
Delivering insight into how their offering performed against others in the sector, alongside best-of-breed examples from a wide range of industries, the organisation now has a solid plan for the future, which will help them maintain valuable competitive advantage in the face of growing customer expectation.
We’ve supported numerous high-profile organisations suffering from information and data silos, long lead times for project delivery and an inability to exploit new opportunities in an efficient manner, working across industries including:
"Box UK is a fantastic partner for our business... helping us not only in the definition and execution of our product roadmap but also providing proactive analysis and recommendations to challenges we face."
Head of Product Management, Sodexo
The concept of “digital transformation” is a complex one, and its meaning varies from business to business and even from team to team. At its heart though, digital transformation relates to any organisation seeking to review and reshape its operations around the opportunities and constraints that digital technologies present, to deliver added value for users and make core business processes more streamlined and friction-free.
Touching on every aspect of a business from strategic investment, digital marketing and recruitment decisions through to day-to-day communications and tasks, digital transformation initiatives typically involve large development projects, as organisations upgrade legacy systems and introduce new platforms in order to become more digitally-focused.
Digital transformation has become a major area of investment for organisations of all shapes and sizes seeking to better serve their users, and bring online channels up-to-date and into line with the modern digital experience.
Technology continues to evolve at an exponential rate, and as it does customer expectations rise accordingly, along with the expectations of employees, suppliers and a range of other key business stakeholders.
Organisations that fail to meet these high expectations risk falling behind the competition, lacking the insight needed to identify new trends and demands, and the flexibility to react to these effectively.
All of which can have a direct impact on the bottom-line – making digital transformation a key strategic priority for any organisation looking to safeguard long-term success.
No matter what industry you operate in or the business model you employ, it’s likely that your organisation has been impacted by digital technologies. In addition to this, today’s consumers are influenced by leaders in customer experience and customer service from across a wide range of industries, making it important that organisations benchmark themselves against brands such as Amazon, Apple and Google, as well as their nearest competitors.
Digital transformation should therefore be a key consideration for virtually any organisation, and especially those providing important information and services to a wide and diverse audience. For example, the finance industry has seen huge shifts towards digital transformation in recent years – driven in part by the rise of digital-only ‘challenger’ banks – while we work closely with organisations in the housing association sector, such as ateb, to optimise core service delivery for tenants.
Digital transformation is not a one-time event. Rather, though a successful digital transformation will likely require that you make fundamental changes to the way you operate, it also demands that you continue making changes in order to keep pace with the ever-evolving digital world.
As such, it’s important that companies regularly review their digital capabilities for transformation opportunities no matter where they are on their transformation journey. The outputs from these reviews can then be used to inform a long-term strategic digital roadmap, as well as identifying ‘quick wins’ that can help deliver rapid improvements across your services.
This is particularly relevant as the rate of technological change continues to increase – meaning that once cutting-edge innovations can quickly become expected features and functionality, and requiring organisations to react accordingly.
As digital transformation strategies look different for every organisation – depending on their current capabilities, business model, audience demographics, and strategic goals and objectives – there is no single approach to it.
To ensure any investment is targeted to deliver maximum value though, discovery activities should play a key role in the early stages of your digital transformation journey. Providing a shared understanding of your current situation and informing a clear future vision, this phase gives you a valuable head-start going into any subsequent development projects, while also helping secure buy-in.
Digital transformation initiatives can range from delivering a new website, Customer Relationship Management (CRM) system or self-service portal, through to reviewing the legacy processes that sit at the heart of your organisation and making fundamental changes to the products and services you provide, as well as how you deliver these to your audience.
Throughout, it’s vitally important that you also consider the cultural aspects of your digital transformation programme, coaching your team in the skills they need to work in a more customer-centric and focused way, while also implementing change management processes to bring teams on board and safeguard sustainable transformation.
There are many benefits available to organisations that invest in digital transformation. Streamlining and automating business-critical processes can deliver significant efficiencies, freeing up staff to focus on increasing value and driving innovation. Additionally, digital transformation strategies often also support the integration of previously disparate systems, joining up data to provide a holistic picture of your customers and helping you identify gaps or areas of friction to be addressed.
Crucially, embracing digital technology innovations can enable you to better serve your customers, providing an intuitive, enjoyable and helpful user experience that helps increase satisfaction and engagement and positively impacts your bottom-line. Digital transformation also supports the creation of more customer-centric business processes and culture, improving your ability to serve your users at every level.
Box UK’s digital transformation services – including agile software discovery, roadmap planning, competitive analysis and options analysis – deliver actionable insight and clear, prioritised recommendations to help your organisation remain relevant, valuable and successful in the fast-changing digital landscape.
Additionally, our team is on hand to support you throughout your journey, offering digital consultancy services such as CTO as a Service and Agile coaching to deliver you the knowledge and skills needed to work effectively and efficiently.
Specialising in the design and development of large-scale, user-centred digital platforms, Box UK can also help translate your digital transformation vision into reality, delivering high-performance solutions to help you better serve your audience with a relevant and valuable offering.
With the potential rewards of digital transformation clear to see, it can be considered a must for any organisation looking to achieve or retain competitive advantage and keep pace with changing customer demands and behaviours. However, many businesses remain reluctant to invest in digital transformation strategies, due to the perceived cost and risk associated with these initiatives.
What is clear though is that digital is now a central means of communicating with and serving users – not to mention empowering workforces – and that digital technologies will only continue to grow in importance and complexity. Organisations that fail to keep up with this pace of change will therefore quickly find themselves unable to react to new demands and opportunities, and face increased expense and disruption when trying to upgrade their legacy systems and processes.
It is a must then that organisations regularly review their capabilities to ensure they are aligned with user expectations and business requirements, making changes as needed to address gaps and capitalise on new opportunities as part of an on-going process of digital transformation.