Iterate and improve digital products for long-term returns with our in-depth user experience audit service.

Want to validate the success of a recently-launched development project, or know that aspects of your digital transformation strategy are underperforming? Whatever your goals, a UX audit can deliver insight to help you make significant improvements to both user satisfaction and business performance.

Spead showing pages from Expert Usability Review product sheet

From website usability audits through to online portals, multi-channel and ecommerce experiences, our UX audit service can be applied to any of your digital products and services.

Our usability experts will assess how well your systems adhere to good UX practice and key accessibility and usability standards, presenting the findings of this UX audit back to you along with clear, prioritised recommendations and next steps.

Deliverables include

Request a usability audit product sheet

Box UK’s UX audit service

UX design review process and takeaways

Our web usability audits begin with our user experience experts taking a walk through your site or app, evaluating key tasks and user journeys along the way. From this UX expert review we’ll then compile a bespoke, visual report that provides an invaluable insight into your digital product.

This comprehensive UX audit document will:

  • Clearly identify issues that need to be resolved and, more importantly, outline the best ways to solve them.
  • Pinpoint the areas that are working well, so that you can adopt best practice for future projects.
  • Suggest new ideas for added functionality to improve usability even further.

Person looking at iPad displaying example Peers, Innovators, Competitors review

Planning or building a something new?

Our usability experts can also conduct a UX audit of your wireframes, prototypes and design mockups. We can establish what’s working (and what’s not) early on – and we’ll review your competitors too, identifying their strengths along with any weaknesses that you can exploit for an actionable plan to optimise user engagement from the outset.

Usability Audits in action


Rentalcars were able to effectively benchmark their customer loyalty proposition – and identify opportunities for improvement – with the help of a usability review from Box UK.

By working to understand user needs and client objectives, and focusing on a business-critical area of the site, we’ve armed Rentalcars with a solid plan for the future, as well as championing UX best practice to help them transform their online experience from one that was already good to something truly great.

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