Expertly-executed usability testing for websites, apps and more – delivering unbeatable user insight.

When you’re committing long-term investment to the development of a new product or digital transformation strategy, or to improving the performance of your current digital channels, you need the highest levels of confidence before you commit to any decisions.

View of the usability lab through a window

At Box UK our consultants have hundreds of hours of user experience testing under their belts for clients across a wealth of industries – not least FMCG, finance, membership and education – and we offer a number of different user testing services that fit the bill no matter what your particular need.

Spead showing pages from Usability Testing product sheet

Catering to your unique timescales and environments, our user experience testing programme provides in-depth insight into your audience’s behaviours, giving you the confidence you need to make decisions about features and roadmaps as well as satisfying your stakeholders that budgets are being appropriately spent.

Deliverables include

Request a product sheet

Website and software usability testing services at Box UK

Whatever your user testing requirements, as a experienced usability testing agency we have the skills and expertise to help you:

  • Looking to validate early sketches and prototypes before committing development resource? Low-fidelity guerrilla testing provides instant insight.
  • Want to benchmark current performance? You can gather large volumes of quantitative data through an unmoderated remote approach.
  • Need to test with specific industries, regions or demographics? Moderated remote testing gathers detailed feedback without requiring users to visit a lab.
  • Want the full bells and whistles treatment? Laboratory testing has been proven as one of the most effective methods for discovering usability and accessibility issues.

We also offer a range of specialised user testing services including mobile usability testing, web accessibility testing, and user testing with both UK and international audiences, to give you targeted insight to support your digital strategy.

Got the expertise, but not the space?

Our purpose-built user experience testing suite is exactly what you need if you already have a team in place to carry out your testing.

Find out more
Usability Testing in action

Middlesex University

To gain the rich qualitative insight Middlesex University required to assess the effectiveness of their online platform, we embarked on an extensive programme of website user testing.

Conducting website usability tests with four representative user groups across three different devices and multiple user journeys, we provided the educational institution with the insight needed to move its digital strategy forward, along with expert recommendations for further improvement and refinement.


With the help of Box UK’s UX consultants, the Royal College of Nursing used their annual Congress to find out what members thought about their brand-new digital platform, while it was still in beta.

Using a combination of user experience testing approaches to gather feedback – including conducting 114 guerrilla testing sessions over the course of three days – our consultants extracted insight to help guide future development plans, producing a series of prioritised recommendations for the RCN to take away.

Have a project you'd like to discuss?

You may withdraw this permission at any time.

All information will be processed in accordance with our privacy policy and will never be sold on.