Things we've been reading
9 simple but powerful UX writing tips for designers
Writing for the web is commonly forgotten and often an afterthought. It's also surprisingly difficult to get right. This article summarises some key advice so a good read.
Banking For Future Is Frictionless And Secure
Today, if you have to actually take your credit card out of your wallet, it feels like too much work.
How Digital Experience Leaders Grew 276% Greater Than the S&P 500
This article summarises research showing that companies who invest in improving the digital customer experience are winning. Shocking stat too that 88 percent of the companies on the S&P 500 list in 1955 are now gone, while in 10 years 40 percent of companies on the current list will no longer exist.
Brief History of Machine Learning
Brilliant summary of the history of Machine Learning. As technology becomes smarter it's fascinating to see where we have come from.
Why the Future of Customer Service Is in Your Face
Remember that 55% of communication is visual. This really great article explains the impact of face UI.
Tools that have interested us
We're often told to follow the same colour pallet in our creative designs so this tool is a useful additional to our collection.
Videos that have interested us
Future of Interfaces - Part 3: Conversational UIs
One of the trends of 2017 for sure. An interesting watch.
Podcasts we've listened to
#154 Closure experiences with Joe Macleod
Good talk on lots of experiences including loss aversion, off-boarding and customer acquisition.