Citizens demand digital public services that provide 24/7 availability and offer the consumer experience they have become used to in their daily lives. They expect experiences from connecting with services that are frictionless- where inter-related services are connected to reduce often repetitive, time consuming tasks, and they expect services that are designed for and around them as users.
Digital technologies are already helping public service providers improve service delivery and system management, reducing the number of calls to helpdesks and the need for manual form checking, as well as other back-end administrative functions. Further cost and resource efficiencies are also being realised across the workforce with staff being freed up to focus on other vital areas of citizen support and funds now available being ploughed back into reskilling staff in digital technologies.
FIND US ON THE DIGITAL MARKETPLACE
We are a supplier on the Digital Marketplace and our services are available for purchase through: Digital Outcomes and Specialists (DOS) 6 and G Cloud 13.