Location:
Cardiff
Salary:
Dependent on Experience
Position:
Permanent

About the role

Responsible to: Head of IT

Box UK is looking for a Systems Administrator to join our growing team, supporting the delivery of high-profile projects for innovative and ambitious organisations across the globe.

What you’ll do

  • Provide a timely response to and effective resolution of items in the team’s ticket queue
  • Manage the provisioning of new servers and services to meet internal requirements
  • Undertake/lead projects to improve existing systems and develop new systems, to support both your job role and the wider company
  • Work to company procedure and policy, including following up on any procedures not followed and implementing subsequent remedial action
  • Perform/automate daily system monitoring including verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
  • Research and recommend innovative and (where possible) automated approaches to system administration tasks
  • Contribute to the wider IT strategy including highlighting areas of risk
  • Consistently demonstrate knowledge of and adherence to our internal QMS/ISMS procedures and industry best practice
  • Raise incidents on our internal QMS/ISMS system as per prescribed process
  • Participate in knowledge-sharing and mentoring within the team
  • Produce good documentation regarding new and current systems
  • Research, advise on and support IT solutions both internally and externally
  • Conduct root cause analysis of recurring issues

How you’ll be measured

  • Timeliness and number of tickets resolved and responded to
  • Staff satisfaction with IT systems
  • Number of independent projects undertaken and delivered
  • Detail and relevance of documentation produced
  • Feedback from colleagues and clients against behaviours and values

We’re looking for you if…

  • You have a degree or equivalent in Computer Science, a related field, and/or equivalent relevant experience.
  • You’ve achieved or are working towards an industry-standard qualification such as MCSA/MCSE (or others)
  • You possess 2+ years’ experience of Windows/Mac/Linux Systems Administration (a working knowledge of Ansible or similar configuration management would also be desirable)
  • You also have experience in some of the following (the more the better): firewalls, networking, phone systems, printers, desktop/server support for Windows, Mac and Linux, cabling, SIP/phone PBX systems and SaaS administration
  • You’re able to prioritise work in line with business/client requirements
  • You have good knowledge of computer security and best practices
  • You work effectively in a team, and are able to communicate clearly not only with peers but also technical/non technical staff from a range of different disciplines
  • You have experience of using Amazon Web Services (previous use of the Atlassian suite/G-suite and Microsoft 365 would also be advantageous)

You’re looking for us if…

You want to work with people that are passionate about what they do, with the attitude and outlook to complement your skills. We actively encourage our staff to develop themselves personally and professionally, while maintaining a successful work-life balance. Send us your CV but also take the opportunity to tell us why we should be excited about talking to you about this role. Be as creative as you want to be. We’re looking forward to hearing from you.

Benefits include:

  • Competitive salary
  • Contributory pension
  • Flexible working hours
  • Private health insurance
  • Herman Miller ergonomic chair
  • Training and conferences
  • Social events
  • Free fruit, coffee, tea and soft drinks
  • Cycle to work scheme and discounted gym membership
  • Death in service insurance cover
  • Perkbox membership

And it’s good to know…

… that we are an Equal Opportunity Employer.

Sound like a good match? Why not apply now...

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